Formulário de Resolução de Conflitos

Have you previously contacted the supplier/service provider or party with whom you have a conflict?

Yes

No

According to Decree-Law No. 144/2015, of September 8, the consumer must first attempt to resolve the dispute directly with the supplier of the good or service in question before resorting to arbitration or mediation mechanisms.

Was this last contact made more than 15 days ago without receiving a response?

Yes, it's been 15 days

No, it hasn't been 15 days yet.

According to Article 5 of Decree-Law No. 74/2017, of June 21, after submitting a complaint in the Complaints Book, whether in physical or electronic format, the entity concerned is obliged to respond to the consumer within 15 working days, counting from the date of submission of the complaint.
This response must be sent to the contact details provided by the complainant at the time of the complaint.

Contact details

Name

Please provide your full name

Email

Please provide your email so we can contact you

Telephone

Please provide your telephone number if you wish to be contacted by this means.

Household

Please indicate your address if you consider it relevant to the case.

Information about the Company, Person or Entity targeted

Entity Name

NIF

If known

Contact Person

Name of person you dealt with, if applicable

Details of the dispute

Subject about the conflict

Briefly describe the main issue of the conflict.

Detailed description of the situation

Describe the situation in detail

Date of incident

If relevant to the topic

Incident location

If relevant to the topic

Invoice/Receipt/Contract Number

If available, for transaction identification

Have you already filed this complaint with other official entities?

Yes

No

Previous Resolution Attempts

Describe the actions you have taken previously to resolve the situation.

Consequences suffered as a consumer

Description of Losses

Describe in detail the losses suffered, including monetary amounts, if applicable.

Additional Information

Attach files such as photos, documents, screenshots, etc. that you consider relevant.

Attached evidence

Maximum file size: 20MB

Witnesses

Indicate the name and contact details of witnesses, if any.

Name

Full name of the witness

Email

Contact email

Telephone

Contact telephone number, if applicable

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Resolution Preference

Indicate the possible ways that you consider can lead to a good resolution of the conflict.

Preferred method of contact

Email

Telephone

In person

Choose how you prefer to be contacted by CAUAL regarding this matter

Consent and Confirmation

Terms and Conditions

I declare that I have read and accept the Terms and Conditions relating to the processing of this complaint.

I authorize the processing of my personal data in accordance with the General Data Protection Regulation, for the exclusive purposes of analyzing and resolving this complaint.

I hereby declare that the information provided in this complaint is true and accurate, and I understand that providing false information may result in legal consequences.

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