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(+351) 213 177 660  |   centrodearbitragem@autonoma.pt

ARBITRAL CLAUSE | EXCLUSIVE OFFER

Who we are

The Arbitration Center of the Autonomous University of Lisbon (CAUAL) was authorized by Ministerial Order No. 8294/97 of 29 September (Diário da República, 2nd Series, of 29 September 1997).

It is an arbitration center of generic competence and of national scope, being able to cover all legally arbitrable conflicts.

INTERVENTION AREAS

HEALTH
At this moment in which we are going through an unprecedented pandemic crisis, as a result, relationships between users and agents working in the health area have increased. With the increase in the demand for health care, users and professionals are at the limit of their physical and psychological capacities and, here, conflict arises, inevitable, always present in us, because it is intrinsic to the human being. The Arbitration Center of the Universidade Autónoma de Lisboa is the only arbitration center capable of handling conflicts related to the health area. Conflicts between users and professionals and between them, among themselves! If you have a conflict caused by the provision of a clinical service, if you have a conflict with a colleague (doctor, nurse or other), contact our arbitration center. Our professionals will help you resolve the controversial issues you are dealing with.
CONSUMPTION
CAUAL is an arbitration center with the material capacity to accommodate all types of consumer disputes. If a conflict has arisen from a poorly provided service, contact us, we are available to help you overcome the situation!
TOURISM
Tourism is one of the areas prone to the emergence of conflicts, caused by poor service provision. CAUAL has a team specialized in conflicts related to the tourism sector. Questions related to travel and accommodation, among many other issues, are handled in the Arbitration Center of the Universidade Autónoma de Lisboa in a professional manner. The main advantages of resolving conflicts related to tourism are speed, low cost and a high degree of satisfaction. Contact us!
TELECOMMUNICATIONS
The use of telecommunications, nowadays, takes a substantial part of our day-to-day. Because these means of communication are used by so many millions of people, there are many controversies generated by the use of the service. CAUAL has competent professionals and privileged contacts with telecommunications operators who help to resolve conflicts, in a faster way and with a greater degree of satisfaction. If you have a conflict in the area of telecommunications, contact us, we'll help!
FAMILY
The Arbitration Center of the Universidade Autónoma de Lisboa receives numerous cases related to family matters daily. You can find family conflict mediators at CAUAL, with extensive experience, namely in cases of divorce, regulation of parental responsibilities, inheritances and many other family issues. Mediation of family conflicts helps citizens to settle their conflicts out of court, at a low cost, with greater speed and with a very high degree of satisfaction, since it is the parties involved who work out the solutions, with the help of the mediator who is an impartial third party. If you have unresolved family issues, look for us and be happier!
JOB
Who among us has not had a labor dispute? At some point in our professional career, we have all had an issue with the hierarchy or with a co-worker. Letting conflicts drag on in the workplace is half the battle for the deterioration of mental health and somatization. Many of those who come to us have long been "on sick leave" and the resolution of conflicts that affect them has become an absolute priority. Don't let that happen to you. Attack conflict at its source, preventing its escalation. For low-intensity conflicts, the use of labor mediation is the best solution, to the detriment of the judicial court. Labor dispute mediation at CAUAL has a settlement rate of 99%, which is why it is the best option for settling disputes based on individual employment relationships. For employers, withdrawing from conflict avoids worker absence and increases productivity. Remove conflicts from your work relationships. Contact us!
NEIGHBORHOOD
Neighborhood conflicts are, nowadays, the ones that cause most concern to the common citizen, since it causes them unhappiness. Who hasn't had neighbors who make noise at inappropriate times, cause disturbances or make inappropriate demands? Life in society, and more specifically, in a condominium, requires an adaptation for which not everyone is prepared. As a result, conflict arises. Non-compliance with obligations between neighbors (payment of condominium fees, among others) also greatly contributes to neighborhood conflicts. Not all neighborhood disputes have legal relevance and, therefore, are not accepted by the judicial court. At CAUAL, we accept all types of legally arbitrable conflicts. Stop conflicts at their source, maintain good neighborly relations. If you have a neighborhood conflict, contact us!
BANK CREDIT INTERMEDIARIES
ARE YOU A BANK CREDIT INTERMEDIARY? AND DO YOU NEED INFORMATION OR JOIN AN ARBITRATION CENTER? CONTACT US!! The need for companies and commercial entities to join the 2 Arbitration Center, imposed by the Bank of Portugal, remains in force and we continue to receive new members daily. The Arbitration Center of the Universidade Autónoma de Lisboa is competent to receive these adhesions, from north to south of the country, including the Islands. For more information and to download the membership form, see here on our website, under the "Subscription" tab.
SPORT

NEWS

OFERTA EXCLUSIVA – Docentes, Colaboradores e Alunos do Grupo CEU, Ensino Superior
EXCLUSIVE OFFER – Faculty, Employees and Students of Grupo CEU, Higher Education
January 20, 2022
The teachers, students and employees of Grupo CEU, Ensino Superior can benefit from help to overcome all consumption conflicts for a single cost of €12.50/part...
OFERTA EXCLUSIVA – ALUNOS UAL
EXCLUSIVE OFFER - UAL STUDENTS
January 20, 2022
Did you know that as our student, you can benefit from help overcoming consumer conflicts for a one-time cost of €12.50/part? And that the mediation service in the resolution of...
Alteração aos regimes da concorrência, das práticas individuais restritivas do comércio e das cláusulas contratuais gerais
Changes to competition regimes, individual trade-restrictive practices and general contractual clauses
December 7, 2021
Decree-Law No. 108/2021, of December 7, was published, amending the competition regime, the regime of individual practices restrictive of trade and the ...
Recomendações da Direção-Geral do Consumidor para um Natal em Segurança em 2021
Recommendations from the Directorate-General for Consumers for a Safe Christmas in 2021
December 7, 2021
As we approach Christmas, the Directorate-General for Consumers recalls some recommendations for safe purchases that guarantee the purchase of quality products, whether in the market or in the market.
Vale Eficiência Energética | Candidaturas até 31 de dezembro
Energy Efficiency Valley | Applications until December 31
December 7, 2021
The PRR - Portugal's Recovery and Resilience Plan opened applications, in August of this year, to the 'Vale Eficiência', a financing program aimed at creating conditions...
Aprovado o  modelo, procedimentos e condições da tarifa social de fornecimento de serviços de Internet
Approved the model, procedures and conditions of the social tariff for the provision of Internet services
December 7, 2021
Approved the model, procedures and conditions of the social tariff for the provision of Internet services The social tariff for the provision of Internet access services...
Informação | Alternativa aos tribunais – Parceria com o Centro de Arbitragem da Autónoma e a Freguesia de Alcabideche
Information | Alternative to the courts – Partnership with the Autonomous Arbitration Center and the Parish of Alcabideche
June 16, 2021
The Arbitration Center of the Universidade Autónoma de Lisboa continues with its active Partnerships and Protocols with several Parish Councils such as the Parish Council...
Protocolo colaboração Centro de Arbitragem da Universidade Autónoma de Lisboa – Ordem dos Enfermeiros
Collaboration protocol Arbitration Center of the Autonomous University of Lisbon – Ordem dos Enfermeiros
June 16, 2021
In such a difficult time as the one we are experiencing, the Arbitration Center of the Universidade Autónoma de Lisboa continues to support Nurses, through the Protocol signed with ...
Informação | Alternativa aos tribunais – Parceria com o Centro de Arbitragem da Autónoma e a Freguesia de Alvalade
Information | Alternative to the courts – Partnership with the Autonomous Arbitration Center and the Parish of Alvalade
June 16, 2021
The Arbitration Center of the Universidade Autónoma de Lisboa continues with its active Partnerships and Protocols with several Parish Councils such as the Parish Council...

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