At this moment in which we are going through an unprecedented pandemic crisis, as a result, relationships between users and agents working in the health area have increased. With the increase in the demand for health care, users and professionals are at the limit of their physical and psychological capacities and, here, conflict arises, inevitable, always present in us, because it is intrinsic to the human being. The Arbitration Center of the Universidade Autónoma de Lisboa is the only arbitration center capable of handling conflicts related to the health area. Conflicts between users and professionals and between them, among themselves! If you have a conflict caused by the provision of a clinical service, if you have a conflict with a colleague (doctor, nurse or other), contact our arbitration center. Our professionals will help you resolve the controversial issues you are dealing with.

CAUAL is an arbitration center with the material capacity to accommodate all types of consumer disputes. If a conflict has arisen from a poorly provided service, contact us, we are available to help you overcome the situation!

Activity Report - 2021

Activities Plan - 2022

Tourism is one of the areas prone to the emergence of conflicts, caused by poor service provision. CAUAL has a team specialized in conflicts related to the tourism sector. Questions related to travel and accommodation, among many other issues, are handled in the Arbitration Center of the Universidade Autónoma de Lisboa in a professional manner. The main advantages of resolving conflicts related to tourism are speed, low cost and a high degree of satisfaction. Contact us!

The use of telecommunications, nowadays, takes a substantial part of our day-to-day. Because these means of communication are used by so many millions of people, there are many controversies generated by the use of the service. CAUAL has competent professionals and privileged contacts with telecommunications operators who help to resolve conflicts, in a faster way and with a greater degree of satisfaction. If you have a conflict in the area of telecommunications, contact us, we'll help!

The Arbitration Center of the Universidade Autónoma de Lisboa receives numerous cases related to family matters daily. You can find family conflict mediators at CAUAL, with extensive experience, namely in cases of divorce, regulation of parental responsibilities, inheritances and many other family issues. Mediation of family conflicts helps citizens to settle their conflicts out of court, at a low cost, with greater speed and with a very high degree of satisfaction, since it is the parties involved who work out the solutions, with the help of the mediator who is an impartial third party. If you have unresolved family issues, look for us and be happier!

Who among us has not had a labor dispute? At some point in our professional career, we have all had an issue with the hierarchy or with a co-worker. Letting conflicts drag on in the workplace is half the battle for the deterioration of mental health and somatization. Many of those who come to us have long been "on sick leave" and the resolution of conflicts that affect them has become an absolute priority. Don't let that happen to you. Attack conflict at its source, preventing its escalation. For low-intensity conflicts, the use of labor mediation is the best solution, to the detriment of the judicial court. Labor dispute mediation at CAUAL has a settlement rate of 99%, which is why it is the best option for settling disputes based on individual employment relationships. For employers, withdrawing from conflict avoids worker absence and increases productivity. Remove conflicts from your work relationships. Contact us!

Neighborhood conflicts are, nowadays, the ones that cause most concern to the common citizen, since it causes them unhappiness. Who hasn't had neighbors who make noise at inappropriate times, cause disturbances or make inappropriate demands? Life in society, and more specifically, in a condominium, requires an adaptation for which not everyone is prepared. As a result, conflict arises. Non-compliance with obligations between neighbors (payment of condominium fees, among others) also greatly contributes to neighborhood conflicts. Not all neighborhood disputes have legal relevance and, therefore, are not accepted by the judicial court. At CAUAL, we accept all types of legally arbitrable conflicts. Stop conflicts at their source, maintain good neighborly relations. If you have a neighborhood conflict, contact us!

ARE YOU A BANK CREDIT INTERMEDIARY? AND DO YOU NEED INFORMATION OR JOIN AN ARBITRATION CENTER? CONTACT US!! The need for companies and commercial entities to join the 2 Arbitration Center, imposed by the Bank of Portugal, remains in force and we continue to receive new members daily. The Arbitration Center of the Universidade Autónoma de Lisboa is competent to receive these adhesions, from north to south of the country, including the Islands. For more information and to download the membership form, see here on our website, under the "Subscription" tab.