Did you know that consumer disputes up to €5,000 are subject to the necessary mediation and arbitration?
Law no. 63/2019, of 16 August, which amends Law no. 24/96, of 31 July – Consumer Protection Law, makes consumer disputes of low economic value subject to up to 5,000 € – the necessary arbitration or mediation carried out by Alternative Dispute Resolution Entities (RAL Entities), most of them called Arbitration Centres.
Thus, as long as there is an express option on the part of consumers in this regard, companies are obliged to submit to mediation and arbitration of consumer disputes.
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